Refund Policy

14-Day Satisfaction Guarantee

We want you to love Reatlas. If our product doesn't meet your expectations within the first 14 days of purchase, contact us for a full refund — no questions asked.

Refund Eligibility

To qualify for a refund, your request must meet all of the following criteria:

• Submitted within 14 days of your original purchase date
• Account has fewer than 50 data exports or API calls
• This is your first purchase of Reatlas (no prior refunds on record)
• Request is submitted via email to support@reatlas.com

After 14 Days

All sales are final. Lifetime deals represent a significant discount (up to 85% off) in exchange for your commitment to the product. We encourage you to fully evaluate Reatlas during the 14-day refund window.

Non-Refundable Situations

We cannot offer refunds for:

• Requests made more than 14 days after purchase
• Accounts with significant usage (50+ exports or API calls)
• Change of mind after using product features
• Failure to read the product description or feature limitations before purchase
• Purchasing the wrong tier (contact us to upgrade instead)
• Business closure, change in business needs, or personal circumstances
• Technical issues that were resolved by our support team
• Features that were never advertised or promised

Chargebacks

If you initiate a chargeback (dispute) with your bank instead of contacting us:

• Your Reatlas account will be immediately terminated
• You will be banned from future purchases
• We will provide all usage evidence to the payment processor

We strongly encourage you to contact us first — we're reasonable people and want to resolve issues directly.

Account Termination

We reserve the right to terminate accounts without refund for:

• Violation of our Terms of Service
• Reselling or redistributing Reatlas data
• Bulk data extraction or scraping abuse
• Fraudulent refund requests
• Creating multiple accounts to circumvent limits

How to Request a Refund

Email support@reatlas.com with:

1. The email address used for your purchase
2. Your reason for requesting a refund
3. Any feedback on how we could improve

Refunds are processed within 5–7 business days to your original payment method.

Questions?

Contact us at support@reatlas.com — we're happy to help.